Terms & Conditions

These Terms govern your relationship with the operator of the Luckia Casino pages on the website located at luckyica.com (the "Website"). By accessing or using any Luckia Casino content on the Website you agree to be bound by these Terms. These Terms are effective from 1 January 2026 and supersede any earlier version published on the Website.

Definitions

Website means the online information service operated at luckyica.com, including the Luckia Casino pages and related content.
Operator means the entity within the Luckia Gaming Group S.A. corporate group responsible for operating the Website for the United Kingdom audience. References to "we", "us" and "our" are to this Operator.
User means any person who accesses, browses or otherwise uses the Website, whether or not they create an account.
Player means a User who chooses to visit and, where legally permitted, participate in gambling activities on any third-party Luckia-branded gambling site (for example, domains such as luckia.es, luckia.com or locally regulated Luckia sites).
Account means any user account you may register on the Website (for example, to manage preferences, bookmarks, or communications) and does not include gambling accounts on third-party sites.
Third-Party Gambling Account means any real-money gambling account opened by you with a Luckia-branded operator regulated in Spain, Colombia, Portugal or other jurisdictions outside the United Kingdom.
Bet or Wager means any stake, bet, spin or similar gambling transaction placed by a Player on a Third-Party Gambling Account on a Luckia-branded gambling site.
Bonus means any promotion, free spins, free bet, cashback, matched deposit, or other incentive made available by a Luckia-branded gambling operator or other third party, as described on the Website or on the relevant external site.
Services means the information, reviews, comparisons, links, tools and related functionality provided on the Website. For the avoidance of doubt, the Services do not include the provision of real-money gambling to Users located in the United Kingdom.
UK or United Kingdom means England, Scotland, Wales and Northern Ireland.
Content means any text, data, graphics, logos, software, and other material displayed on or made available through the Website.

Account Registration

Eligibility and age requirements

18+ only: The Website is intended for persons aged 18 years or over. You must not use the Website if you are under 18. We may request evidence of age and suspend or close any Account where we reasonably suspect you are under 18.
UK status and gambling: As of January 2025, Luckia does not hold a remote gambling licence from the UK Gambling Commission ("UKGC") and is classified for UK residents as a high-risk, unregulated option. Accordingly, no real-money gambling services are offered or promoted by the Website to persons located in the UK.
Jurisdictional responsibility: You are responsible for ensuring that your use of the Website and any Third-Party Gambling Account is lawful in your place of residence and in the location from which you access any services.

Creating a Website Account

Registration information: To create an Account on the Website you may be asked to provide information such as your name, email address and a password. You must ensure that all information you provide is true, complete and kept up to date.
Email verification: We may require you to verify your email address before activating or continuing to use your Account. Until verification is completed, your access to some features may be limited.
No UK real-money play: Registration on the Website does not create a gambling account and does not permit you to place Bets via luckyica.com. Any registration for real-money gambling must be completed directly with the relevant regulated Luckia-branded site and is subject to separate terms and conditions.

KYC and third-party verification

Website KYC: We reserve the right to carry out reasonable verification checks (Know Your Customer - KYC) to confirm your identity or age in connection with your use of the Website.
Third-party KYC: DGOJ-regulated Spanish sites typically require a national identity document (DNI/NIE). Passport details alone may be insufficient for full account activation. Different rules apply in Colombia, Portugal and other jurisdictions. These third-party KYC requirements are outside our control.
Provision of documents: If we request copies of identification or supporting documentation, you must provide accurate and legible documents. Failure to do so may result in suspension or closure of your Account.

User obligations and account security

Accuracy of data: You agree to keep your registration information accurate and up to date and to notify us promptly of any changes.
Password security: You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your Account. You must not share your password with any third party.
Unauthorised access: You must notify us promptly via the Website if you suspect that your Account has been compromised. We may block access while we investigate.
Prohibited registrations: You must not create an Account on the Website or any Third-Party Gambling Account using false identity details, on behalf of another person, or for the purpose of circumventing self-exclusion or legal restrictions in the UK or any other jurisdiction.

Betting & Gameplay Rules

Nature of the Website

Information only: The Luckia Casino pages on luckyica.com provide informational content, comparisons and links in relation to the Luckia Casino brand. The Website does not itself host casino games or accept Bets from Users.
No UK remote gambling: The Website does not provide remote gambling services to Users located in the UK and is not licensed by the UKGC. UK Users must not use VPNs, proxies or other tools to circumvent geo-blocking or access foreign-licensed Luckia sites contrary to local law or third-party terms.
External rules: If you access games on a third-party Luckia-branded site, the applicable betting rules, minimum and maximum stakes, and game-specific conditions are set by that operator and its regulator (for example, DGOJ in Spain, Coljuegos in Colombia, or SRIJ in Portugal).

Placing bets on third-party sites

Minimum and maximum stakes: Third-party operators set minimum and maximum bet limits per game or table. These limits may vary by jurisdiction, game type and User profile and are displayed within the relevant game or rules section of the external site.
Bet confirmation: A Bet is generally deemed placed once you confirm it within the third-party interface and the operator's systems acknowledge receipt. You must check that your Bet is correct before confirming.
Cancellation and modification: After confirmation, Bets typically cannot be cancelled or changed. Some operators may allow limited changes prior to event start, but this is subject to their own rules. We do not have authority to amend or cancel Bets placed on third-party platforms.

Conduct in live casino, chats and communities

Respectful behaviour: Where the Website or any linked Luckia-branded site offers chats, forums, or live dealer interactions, you must behave respectfully and not engage in abusive, threatening, discriminatory or harassing conduct.
Prohibition of fraud: You must not attempt to cheat, collude, manipulate software, exploit bugs or use automated tools (bots) in relation to any game or promotion. Suspicious behaviour may lead to suspension or closure of accounts by the relevant operator.
Content standards: You must not post illegal content, spam, advertising for other operators, or any material that infringes third-party rights. We may remove content and suspend access where we consider these standards breached.

Responsible gambling and risk

Risk of loss: Gambling involves financial risk. You can lose all funds staked on any Bet. You should only gamble with money you can afford to lose and never as a way to solve financial difficulties.
High-risk for UK residents: For UK-based Users, accessing foreign-licensed Luckia sites via VPN or other circumvention methods is high risk and unregulated. You will not benefit from UK consumer protections, GamStop self-exclusion or UK-recognised ADR schemes. We strongly discourage such activity.
Support: If you are concerned about your gambling, you should seek help from recognised UK support organisations and consider tools such as blocking software and financial limits provided by your bank.

Bonus Terms

Nature of bonus information

Descriptive only: The Website may describe or compare Bonuses offered by licensed Luckia-branded operators in Spain, Colombia, Portugal or other jurisdictions. We do not issue Bonuses ourselves and we do not offer Bonuses to Users located in the UK.
Prevalence of third-party terms: All Bonuses are subject to the detailed terms and conditions published by the relevant operator. In the event of any conflict between information on the Website and the operator's own terms, the operator's terms prevail.

Bonus activation and wagering

Activation requirements: Bonuses may require a qualifying deposit, a minimum Bet, the use of a specific bonus code, or opting-in on a promotion page. These requirements are defined by the third-party operator.
Wagering requirements: Most Bonuses are subject to wagering (playthrough) requirements before winnings become withdrawable. For example, a 30x wagering requirement on bonus funds means you must stake 30 times the bonus amount on eligible games. The exact multiplier, eligible games and contribution percentages are set by the operator.
Timeframes: Bonuses normally have a limited validity period (for example, 7 - 30 days from activation). If wagering requirements are not met within the stated period, any remaining bonus funds and associated winnings may be forfeited.

Prohibited games, actions and bonus abuse

Game restrictions: Certain games (for example, some jackpot slots, live dealer games or low-risk wagers such as betting on both red and black in roulette) may be excluded from wagering requirements or contribute at a reduced rate.
Bonus abuse: Operators typically prohibit bonus abuse, including but not limited to multiple registrations, collusion, arbitrage betting or deliberately placing low-risk wagers solely to clear wagering requirements. Suspected abuse may result in removal of Bonuses and closure of accounts by the relevant operator.
Combining promotions: Bonuses are often not combinable. You may be allowed to participate in only one active promotion at a time or you may be required to complete wagering on one Bonus before activating another. Always check the specific rules of the promotion.

UK-specific warning

No UK-licensed Bonuses: As the Luckia group holds no UKGC remote gambling licence as of January 2025, Bonuses described on the Website are not offered to UK residents under UK regulation.
VPN and self-exclusion: Using VPNs or foreign-licensed sites to access Bonuses from within the UK may circumvent self-exclusion tools such as GamStop. The Website and Operator are not part of GamStop and must not be used for the purpose of evading self-exclusion.

Payments & Withdrawals

Role of the Website

No payment processing: The Website does not accept deposits, hold Player funds or process withdrawals. All payment services related to Bets and Bonuses are handled directly by regulated third-party Luckia-branded operators.
Information purposes only: Any description of payment methods, limits, fees or processing times on the Website is provided for information only. The applicable terms are those published by the relevant operator.

Deposit methods on third-party sites

Typical methods: Luckia-branded gambling sites may, in some jurisdictions, accept deposits via debit cards, bank transfers, e-wallets and other locally approved methods. Availability depends on your location and the local regulator's rules.
Crypto assets: If any Luckia-branded operator offers deposits or withdrawals in crypto assets, this will be clearly indicated in that operator's own terms. Such services, if offered, are not made available to Users located in the UK via luckyica.com.
Limits and fees: Minimum and maximum deposit amounts, as well as any fees, are determined by the operator and payment provider. These may vary by method and jurisdiction.

Withdrawals, verification and timeframes

Withdrawal conditions: Withdrawals from a Third-Party Gambling Account usually require completion of any applicable wagering requirements and successful completion of KYC checks.
Processing times: Withdrawal processing times depend on the operator's internal procedures and chosen payment method. Some methods (such as bank transfers) may take several business days.
Verification checks: Operators may request additional documentation before approving withdrawals, particularly where large amounts or regulatory checks are involved. Failure to provide requested documentation may delay or prevent withdrawal.

Refunds of bets and bonuses

Technical issues: If a game or Bet is affected by a technical failure on a third-party site, the operator's rules will determine whether a Bet is voided, refunded or settled based on reconstructed data. The Website cannot adjudicate or reverse such decisions.
Bonus reversals: Operators may cancel Bonuses and associated winnings where terms have been breached, or where fraud or error has occurred. This is governed solely by the operator's terms and regulator.

UK-specific notice

No UKGC protections: Because Luckia does not hold a UKGC licence as of January 2025 and the Website does not process payments, UK Users do not benefit from UKGC-mandated protections, GamStop coverage or UK ADR schemes in relation to any payments made to foreign-licensed Luckia sites.
High-risk status: Any decision by a UK resident to send funds to a foreign-licensed Luckia operator using VPNs or similar tools is taken entirely at their own risk and is not recommended. Such activity may be unlawful and is outside the scope of these Terms.

Limitation of Liability

Our obligations

Reasonable care: We will use reasonable skill and care in operating the Website, including taking reasonable steps to keep Content accurate and up to date as of its last update date.
No guarantee of accuracy: Odds, Bonuses, payment options and regulatory statuses can change without notice. We do not guarantee that any information on the Website will remain accurate, complete or current at all times.
No gambling service: The Website does not itself provide gambling services. Any fairness, randomness or integrity obligations in relation to games apply to the third-party operators and their regulators (such as DGOJ, Coljuegos or SRIJ), not to the Website.

Exclusions of liability

Indirect loss: To the maximum extent permitted by law, we exclude liability for any loss of profits, loss of opportunity, business interruption, data loss, or any indirect or consequential damages arising from your use of the Website or reliance on its Content.
Third-party sites: We are not responsible for any acts or omissions of third-party operators, payment providers, software suppliers or other external sites linked from the Website, including any disputes relating to Bets, Bonuses or withdrawals.
Technical failures: We are not liable for failures or interruptions of the Website caused by events beyond our reasonable control, including network outages, power failures, denial-of-service attacks or software errors.

Liability cap

Overall cap: To the extent we are found liable to you in connection with the Website or these Terms, our total aggregate liability shall be limited to the greater of (a) GBP 50 and (b) the total amount (if any) you have paid directly to us in the six (6) months preceding the event giving rise to the claim.
Bet-related limitation: For the avoidance of doubt, we do not accept Bets from UK Users. However, if, in any jurisdiction where it is lawful and regulated, liability is found to arise in connection with a specific Bet placed with a Luckia-branded operator through the Website, our liability in respect of that Bet shall not exceed the amount of that Bet, subject always to the overall cap above.
Non-excludable rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable UK law.

Intellectual Property Rights

Ownership: All intellectual property rights in the Website and its Content (including text, graphics, logos, layouts, software and databases) are owned by us, our group companies or our licensors.
Licence to use: We grant you a limited, non-exclusive, revocable, non-transferable licence to access and use the Website for your personal, non-commercial use in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, make derivative works from, publish, distribute, transmit, publicly display, sell, licence or otherwise exploit any Content without our prior written consent, except as permitted by applicable law.
Software and code: Any software, scripts or code made available in connection with the Website is licensed, not sold. You must not attempt to reverse engineer, decompile or disassemble any such software except to the extent allowed by mandatory law.
Trade marks: "Luckia" and related marks and logos are trade marks of Luckia Gaming Group S.A. or its affiliates. You must not use any trade mark, domain name or logo in a manner that may cause confusion or imply endorsement without prior written permission.

Privacy & Data Protection

Privacy policy: Your personal data is collected and processed in accordance with our privacy policy as updated from time to time. By using the Website you acknowledge that you have read and understood that policy.
Data processing: We will process personal data only for lawful purposes, including operating the Website, administering Accounts, complying with legal obligations and, where applicable, sending you communications in accordance with your preferences and applicable law.
Third-country transfers: Where data is transferred outside the UK or EEA, we will take appropriate steps to ensure adequate protections are in place, in line with applicable data protection laws.

Changes to Terms

Right to amend: We may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, our business practices, or the services we offer through the Website.
Notification methods: Where changes are material, we will take reasonable steps to notify you, which may include posting a prominent notice on the Website, displaying a banner on the Luckia Casino pages, or sending an email to the address associated with your Account (if any).
Effective date: Updated Terms will take effect from the date stated in the revised document. Continued use of the Website after that date constitutes your acceptance of the updated Terms.
If you disagree: If you do not agree with any change to these Terms, you should stop using the Website and, if you have an Account, you may request its closure. In such circumstances, you should also refrain from accessing any Luckia-branded gambling services if you are located in the UK.

Termination & Suspension

Our right to suspend or terminate: We may suspend or terminate your access to the Website or close your Account at any time, with or without notice, if we reasonably believe that you have breached these Terms, used the Website unlawfully, or attempted to circumvent legal or regulatory restrictions.
Examples of breaches: Breaches include, without limitation, providing false information, sharing your Account, engaging in abusive behaviour, using VPNs or other tools to access foreign-licensed Luckia sites from the UK contrary to law, or infringing intellectual property rights.
Your right to close your Account: You may close your Account at any time by following the instructions on the Website or by contacting us using the details set out in the Contact Information section.
Effect of termination: Upon termination, your right to use the Account-based features of the Website ceases. Termination does not affect any rights or obligations that have accrued up to the date of termination, including our rights to use data already collected in accordance with our privacy policy.
Funds on third-party sites: Termination of your Website Account does not automatically close any Third-Party Gambling Account or affect funds held with external operators. You must contact those operators directly regarding any balances, Bets or Bonuses.

Governing Law & Jurisdiction

Applicable law: These Terms and any dispute arising out of or in connection with them or your use of the Website are governed by and shall be construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection rules that apply in your country of residence.
Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from or related to these Terms or the Website, save that we retain the right to bring proceedings against you in your country of residence or any other relevant jurisdiction.
Third-party gambling services: If you access gambling services provided by Luckia-branded operators regulated in Spain, Colombia, Portugal or other jurisdictions, your relationship with those operators will be governed by the laws and courts (or other dispute mechanisms) of the relevant jurisdiction as set out in their own terms.
UK regulatory note: As of January 2025, the Luckia group holds no UKGC remote gambling licence, is not part of GamStop and has no UK-specific alternative dispute resolution (ADR) provider such as IBAS for UK Players. UK Users therefore have no UK regulatory recourse in respect of foreign-licensed Luckia gambling services.

Contact Information

Website contact: For general questions about these Terms or the Luckia Casino pages on luckyica.com, you should use any contact or feedback form made available on the Website.
Email: As of the last update (6 November 2025), no dedicated customer support or legal department email address using the luckyica.com domain has been specified in the available data. Where an official contact email is added, it will be published on the Website.
Telephone: No customer support or main telephone number has been specified for this Website as of the last update. Any future official phone contact details will be displayed on the Website once confirmed.
Postal address: The parent company of the Luckia group is Luckia Gaming Group S.A., headquartered in A Coruña, Spain. The full legal and mailing address for this geo has not been specified in the available data and will be published when confirmed. Until then, formal correspondence should be initiated via the online contact channels above.
Regulator information (non-UK): For complaints relating to gambling services provided by licensed Luckia-branded operators in Spain, Colombia or Portugal, you should refer to the relevant regulator's information and complaints pages, such as the DGOJ in Spain (for example, through its publicly available complaints portal and registry entries). These bodies do not provide UK-specific recourse for unlicensed remote gambling.